Learn how to request a refund for a purchase made in the In-Game store.
Request a refund directly from Google Play:
If it’s been less than 48 hours since you bought an app or made an in-app purchase: You can request a refund through Google Play.
- Go to play.google.com.
- At the top right, click your Profile picture.
- Click Payments & subscriptions and then Budget & Order History.
- For the order you want to return, click Report a problem.
- Select the option that describes your situation.
- Complete the form and note that you'd like a refund.
- Click Submit.
Request a refund from a computer:
- Visit this URL (ensure you are connected to the Google account used for the subscription).
- Find the order you wish to refund and click on it.
- On the right side, click the "Request a Refund".
- Choose the reason for the refund.
Request a refund from OE Games:
- Visit the following URL: https://pay.google.com/gp/w/u/0/home/activity
- This link will direct you to your Google Pay account's activity page.
- On the activity page, locate the specific transaction(s) associated with the incorrect purchase.
- Look for the TRANSACTION ID, which usually starts with "GPA..." followed by a unique alphanumeric code.
- Once you have identified the TRANSACTION ID(s) for the affected purchase(s), please send an email to oegamescontact@gmail.com with the subject line "Refund Request"
- In the email, provide us with the TRANSACTION ID(s) and any additional details you believe are relevant.
- Our team will expedite the refund verification process and ensure that you are reimbursed accordingly.